Second Mile Home Care Terms & Conditions
Effective date: February 1, 2026
These Terms & Conditions ("Terms") govern your use of the website located at secondmilehomecare.com (the "Site") and the communications programs operated by Second Mile Home Care ("we", "us", or "our"). By using the Site, submitting information to us, or opting in to our text messaging program, you agree to these Terms and to our Privacy Policy at secondmilehomecare.com/privacy-policy. If you do not agree, please do not use the Site.
1. About us
Second Mile Home Care is a home care agency providing non-medical in-home care services in Cincinnati and surrounding. Licensed by the State of Ohio. These Terms cover the Site and our communications; the services themselves are governed by the client service agreement or caregiver employment agreement you sign with us.
2. Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms.
You agree not to interfere with the Site's operation, attempt unauthorized access to any part of it, or use automated tools to scrape or copy its content.
We may change, suspend, or discontinue any part of the Site at any time without notice.
3. Information you provide
When you submit a contact form, job application, or other information through the Site, you represent that the information is accurate and that you are authorized to provide it. Submitting an inquiry does not create a client or employment relationship; that begins only when a written agreement is signed.
4. No medical advice
Content on the Site is for general information only. It is not medical, legal, or financial advice and is not a substitute for advice from a qualified professional. Always consult a physician or other qualified provider about health decisions. In an emergency, call 911.
5. Intellectual property
The Site and its content, including text, logos, images, and design, are owned by or licensed to Second Mile Home Care and are protected by copyright and trademark law. You may view and print pages for personal, non-commercial use. Any other use requires our written permission.
6. Third-party links and services
The Site may link to third-party websites or use third-party services (for example, scheduling, application, or review platforms). We do not control and are not responsible for their content, terms, or privacy practices.
7. Disclaimer of warranties
The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
8. Limitation of liability
To the fullest extent permitted by law, Second Mile Home Care and its owners, employees, and agents will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or our communications programs. Nothing in these Terms limits liability that cannot be limited under applicable law, or any obligations under a signed service or employment agreement.
9. Indemnification
You agree to indemnify and hold harmless Second Mile Home Care from claims, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or misuse of the Site.
10. Governing law
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute relating to these Terms or the Site will be brought in the state or federal courts located in Hamilton County, Ohio.
11. Changes to these Terms
We may update these Terms from time to time. The effective date at the top will change when we do. Continued use of the Site or participation in our messaging program after an update means you accept the revised Terms.
12. Contact
Second Mile Home Care
7281 Jethve Lane, Cincinnati, Ohio 45243
513-202-3553
Website: secondmilehomecare.com
SMS / Text Messaging Terms
This section governs the text messaging (SMS) program operated by Second Mile Home Care. By providing your mobile number and agreeing to receive text messages, you accept these SMS terms in addition to the general Terms above.
A. About the program
Second Mile Home Care sends text messages to caregivers, staff, clients, and authorized family members who have opted in. Messages are sent through Google Voice, our scheduling and communications platform, from a telephone number assigned to Second Mile Home Care.
B. Types of messages you may receive
Shift assignments, reminders, and schedule changes for caregivers.
Visit confirmations, caregiver arrival updates, and care-plan reminders for clients and families.
Onboarding, credentialing, and training reminders for caregivers.
Replies to questions you send us and other customer-care messages.
Sample messages:
"Second Mile Home Care: Reminder, your shift with [Client first name] starts tomorrow at [time]. Reply C to confirm. Reply STOP to opt out, HELP for help."
"Second Mile Home Care: Your caregiver [Caregiver first name] is scheduled to arrive today at [time]. Questions? Call 513-202-3553. Reply STOP to opt out."
"Second Mile Home Care: Your [document name] expires on [date]. Please upload a new copy at [link]. Reply STOP to opt out, HELP for help."
C. Message frequency
Message frequency varies based on your schedule and care needs. You may receive up to 10 messages per week.
D. Fees
Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan. We do not charge for messages, but your carrier may.
E. How to opt in
You can agree to receive text messages from Second Mile Home Care in the following ways:
By checking the text messaging consent box on our caregiver employment paperwork or client intake/service agreement.
By checking the text messaging consent box on the form at secondmilehomecare.com/terms.
By giving verbal consent to a member of our office staff, which we record in your file.
Consent to receive text messages is not a condition of employment or of receiving services.
F. How to opt out
Reply STOP to any message to stop receiving text messages from Second Mile Home Care. You will receive a single confirmation message and no further messages will be sent. You may also request removal by contacting us at 513-202-3553 or info@secondmilehomecare.com. Opting out may mean you no longer receive schedule or visit notifications by text; we will use another method to contact you.
G. Help
Reply HELP to any message for assistance, or contact us at 513-202-3553 or info@secondmilehomecare.com.
H. Privacy
Your mobile telephone number and your consent to receive text messages will not be shared with, or sold to, any third party or affiliate for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. See our Privacy Policy at secondmilehomecare.com/privacy-policy for details.
I. Carriers and delivery
Our program is available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and may be affected by network conditions outside our control.