Second Mile Home Care Privacy Policy
Effective date: February 1, 2026
Second Mile Home Care is committed to protecting the privacy of our clients, their families, our caregivers and employees, and visitors to our website. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. A separate section at the end of this policy describes our text messaging (SMS) practices.
1. Information we collect
We may collect the following categories of personal information:
Contact information: name, mailing address, email address, and telephone or mobile number.
Care and service information: details provided during intake, assessments, and scheduling so we can deliver home care services.
Employment information: application, credential, availability, and scheduling details for caregivers and staff.
Website and device information: pages visited, browser type, IP address, and similar data collected through cookies and analytics tools.
Communications: records of calls, emails, and text messages exchanged with us.
2. How we use your information
To provide, schedule, coordinate, and improve our home care services.
To communicate with clients, family members, and caregivers about care plans, schedules, and service updates.
To recruit, onboard, and manage caregivers and staff.
To respond to inquiries and provide customer support.
To comply with legal, licensing, and regulatory obligations.
With your consent, to send informational or promotional communications.
3. How we share your information
We do not sell your personal information. We share it only as described below:
Service providers: companies that help us operate our business, such as scheduling and caregiver management software, payroll, communications, and website hosting providers. They may use your information only to perform services for us.
Legal and safety: when required by law, subpoena, or court order, or to protect the rights, safety, or property of our clients, staff, or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
Mobile information: your mobile telephone number and your consent to receive text messages will not be shared with, or sold to, any third party or affiliate for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
4. Cookies and analytics
Our website may use cookies and third-party analytics tools to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website features.
5. Your privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of certain uses, and not to be discriminated against for exercising these rights. Residents of Ohio may have additional rights under Ohio PRIVACY LAW. To exercise any of these rights, contact us at ann@secondmilehomecare.com or 513-202-3553. We may need to verify your identity before responding.
6. Health information
Where we handle health-related information, we do so in accordance with applicable state and federal law, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices, if applicable, is available on request.
7. Data retention and security
We retain personal information only as long as needed for the purposes described in this policy or as required by law, licensing rules, or contract. We use reasonable administrative, technical, and physical safeguards to protect personal information; however, no method of transmission or storage is completely secure.
8. Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them online.
9. Third-party links
Our website may link to other websites we do not control. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top will change when we do. Continued use of our services or website after an update means you accept the revised policy.
11. Contact us
Second Mile Home Care
7281 Jethve Lane, Cincinnati, Ohio, 45243
513-202-3553
secondmilehomecare.com
SMS / Text Messaging Privacy
This section explains how Second Mile Home Care handles personal information when you receive text messages (SMS) from us. Our text messaging program is delivered through Google Voice, our scheduling and communications platform, using the telephone number(s) we provide to you.
Who receives text messages
Caregivers and staff who have agreed to receive shift, schedule, and work-related messages.
Clients and their authorized family members or representatives who have agreed to receive care-related messages.
Information we collect for text messaging
Your mobile telephone number and name.
The date, time, and method of your consent to receive text messages.
The content of messages you send to us and our responses.
How we use it
We use this information solely to send the types of messages you agreed to receive (see our SMS Terms & Conditions at [secondmilehomecare.com]/sms-terms), to respond to you, and to keep records of consent and opt-outs as required by law.
Mobile information is not shared
We will not share your mobile telephone number, your text messaging consent, or your opt-in data with any third party or affiliate for marketing or promotional purposes. We share this information only with the service providers that deliver our messages on our behalf, and only for that purpose.
Message frequency
Message frequency varies based on your schedule and care needs. You may receive up to 10 messages per week.
Fees
Message and data rates may apply. Contact your wireless carrier for details about your plan.
Opting out
You can stop receiving text messages at any time by replying STOP to any message we send. You will receive one final confirmation message. You may also contact us at 513-202-3553 or info@secondmilehomecare.com to be removed.
Help
Reply HELP to any message, or contact us at 513-202-3553 or info@secondmilehomecare.com, for assistance.
Contact
7281 Jethve Lane
Cincinnati, OH 45243
Phone: 513-202-3553
Email: ann@secondmilehomecare.com
Website: secondmilehomecare.com